Resumen de The effect of multiple role conflicts and work stress on the work performance of female employees

Masyitha Muis, M. Furqaan Naem, Andi Arsunan Arsin, A. Muflihah Darwis, Yahya Thamrin, Nurul Anniza Putri Hans

• Objective To determine the effect of multiple role conflicts and work stress on the work performance of female employees at the BNI branch office in Makassar in 2020.

  Method This type of research used an analytical observational study with a cross-sectional study design. The research was conducted at the BNI Makassar Regional Office in 2020.

  Results The results showed that there was an effect of multiple role conflicts with employee performance, p-value=0.014 (p<0.05), there was no effect of job stress on employee performance, p-value=0.227 (p>0.05), and conflict variables. Multiple roles and job stress have a significant effect on female employee performance, p-value=0.048 (p<0.05).

  Conclusions There is an influence of dual role conflict and work stress on the work performance of female employees at the BNI Makassar Regional Office in 2020.