La confiabilidad en el líder: Un estudio sobre las enfermeras jefes de un hospital

• Rodrigo Yáñez G ^[1] ; Griselda Loyola H ^[2] ; Fernando Huenumilla M ^[1]
  1. [1] Universidad de Concepción

     Universidad de Concepción

     Comuna de Concepción, Chile

     
  2. [2] Hospital Guillermo Grant Benavente
• Localización: Ciencia y enfermería, ISSN-e 0717-9553, Vol. 15, Nº. 3, 2009, págs. 77-89
• Idioma: español
• DOI: 10.4067/S0717-95532009000300009
• Títulos paralelos:
  • The trustworthiness in the leader: A study on head nurses of a hospital
• Enlaces
  • Texto completo
• Resumen
  • español

    La confiabilidad en el líder es un concepto multidimensional que hace complejo establecer cuáles son sus antecedentes. Por ello, se buscó obtener consenso entre enfermeras y técnicos paramédicos sobre cuáles son las categorías de conductas que manifiestan los líderes y que favorecen la percepción de que son confiables. Además, se relacionó las categorías de conducta obtenidas con los principales antecedentes de la confiabilidad en los líderes. Se utilizó la técnica delphi y participaron en total 67 funcionarios de diversos servicios de un hospital y fueron distribuidos en 4 grupos. Se obtuvo que la categoría de conducta más importante son la objetividad e imparcialidad en la toma de decisiones de los líderes, lo cual reafirma la importancia de la integridad como antecedente de la confiabilidad de éstos. Finalmente, se discute sobre cómo fortalecer la confiabilidad de los líderes.

  • English

    The trustworthiness in the leader is a multidimensional concept that makes it complex to determine which are its background. As a result, a consensus among nurses and technical paramedics was considered on the categories of behaviour which the leader manifest and which facilitate the perception that they are trustworthiness. Subsequently, behaviour categories were related with the main records of the trustworthiness in the leaders. The Delphi technique was used and a total of 67 workers of diverse services of a hospital were the participants and they were distributed in 4 groups. It was found that the most important categories of behaviour is the leaders' impartiality and objectivity in decision making process, which reaffirms the importance of integrity and history of reliability of these. Finally, the ways to strengthen the trustworthiness in the leaders are discussed.

• Referencias bibliográficas
  • Artaza, O. (2008). Los desafíos de la autogestión hospitalaria. Revista Chilena de Pediatría. 2. 127
  • Hewison, A,Griffiths, M. (2004). Leadership development in health care: A word of caution. Journal of Health Organization and Management....
  • Tyler, T. (2003). Trust in organizations. Personnel Review. 5. 556
  • Bews, N,Rossouw, G. (2002). A role for business ethics in facilitating trustworthiness. Journal of Business Ethics. 39. 377
  • Golesorkhi, B. (2006). Gender differences and similarities in judgments of trustworthiness. Women in Management Review. 21. 195-210
  • Moye, M,Henkin, A. (2006). Exploring associations between employee empowerment and interpersonal trust in managers. The Journal of Management...
  • Colquitt, J,Scott, B,LePine, J. (2007). Trust, trustworthiness, and trust propensity: A metaanalytic test of their unique relationships with...
  • Connell, J,Ferres, N,Travaglione, T. (2003). Engendering trust in manager-subordinate relationship: Predictors and outcomes. Personnel Review....
  • Dirks, K. (2006). Handbook of trust research. Edvard Elgar Publishing Limited. ^eGreat Britain Great Britain.
  • Dirks, K,Skarlicki, D. (2004). Trust and Distrust in Organizations. Rusell Sage Foundation. New York.
  • Dirks, K,Ferrin, D. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology....
  • Mayer, R,Davis, J,Schoorman, F. (1995). An integrative model of organizational trust. Academy of Management Review. 20. 709
  • Burke, C,Sims, D,Lazzara, E,Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly. 18. 606
  • Lapidot, Y,Kark, R,Boas, S. (2007). The impact of situational vulnerability on the development and erosion of followers’trust in their leader....
  • Gillespie, N,Mann, L. (2004). Transformational leadership and shared values: The building blocks of trust. Journal of Managerial Psychology....
  • Perry, R,Mankin, L. (2007). Organizational trust, trust in the chief executive and work satisfaction. Public Personnel Management. 2. 165
  • Gill, H,Boies, K,Finegan, J,McNally, J. (2005). Antecedents of trust: Establishing a boundary condition for the relation between propensity...
  • Dietz, G. (2006). Measuring trust inside organizations. Personnel Review. 35. 557
  • Caldwell, C,Hayes, L. (2007). Leadership, trustworthiness, and the mediating lens. Journal of Management development. 26. 261
  • Kramer, R. (1996). Trust in Organizations: Frontiers of Theory and Research. Sage. London.
  • Yáñez, R,Cuadra, R. (2008). La técnica Delphi y la investigación en los servicios de salud. Cienc. enferm. 9-15