La técnica de incidentes críticos: Una herramienta clásica y vigente en enfermería

• Rodrigo Yáñez G ^[1] ; Luis López-Mena ; Fernando Reyes R ^[1]
  1. [1] Universidad de Concepción

     Universidad de Concepción

     Comuna de Concepción, Chile

     
• Localización: Ciencia y enfermería, ISSN-e 0717-9553, Vol. 17, Nº. 2, 2011, págs. 27-36
• Idioma: español
• DOI: 10.4067/S0717-95532011000200004
• Títulos paralelos:
  • The critical incidents technique: A classic and effective tool in nursing
• Enlaces
  • Texto completo
• Resumen
  • español

    Este artículo tiene como objetivo presentar una visión actualizada de la técnica de incidentes críticos, destacando que es una valiosa técnica de investigación cualitativa, flexible, relativamente fácil de aplicar, que permite comprender la interacción de las acciones de los trabajadores en el complejo contexto de la salud y es ampliamente utilizada en salud y en enfermería. En esta revisión se describe su origen, sus principales características, luego se explica cada una de las etapas básicas de su aplicación y también se analiza sus ventajas y desventajas. Finalmente, se discute su contribución a la investigación y su empleo en enfermería para evaluar acciones de intervención en centros de salud.

  • English

    This paper present an up-to-date vision of the critical incidents technique, highlighting that it is a valuable technique for qualitative investigation, fexible, of relative easy application and broadly used in nursing contexts. This technique also allows understanding the interaction between the actions of people in complex area of health context. In this review, its origin and main characteristics are described. Then a step-by-step explanation is given regarding the use of the technique, and also its advantages and disadvantages are analyzed. Finally, a discussion is presented of how it can contribute to research activities and to the assessment of intervention actions in health organizations.

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