Acceso usuarios
Carolina Carvalho Menez Pinto Nascimento, Suzely Adas Saliba Moimaz, Tánia Adas Saliba, Cléa Adas Saliba Garbin, Nemre Adas Saliba
Objetivo: describir las condiciones de la Atención Primaria de Salud (APS) con respecto al reacondicionamiento, equipamiento y organización de los servicios para enfrentar la pandemia y medir la percepción de los profesionales sobre las adecuaciones.
Método: investigación de métodos mixtos en una ciudad del estado de San Pablo (Brasil). En la etapa cuantitativa se realizó un estudio descriptivo transversal en 222 profesionales de APS, en quienes se aplicó el cuestionario adaptado del Risk assessment and management of exposure of health care workers in the context of COVID-19 de la Organización Mundial de la Salud. Se siguió del abordaje cualitativo, que consistió en observación de campo en cuatro unidades de APS.
Resultados: del total, el 86,94% (n= 193) mencionó que las unidades evalúan los signos y síntomas de los usuarios antes de las consultas; el 63,96% (n=142) que había una rutina de limpieza diaria en la sala de espera; el 92,34% (n= 205) que existían métodos para la higiene de manos; el 77,48% (n= 172) que agendaba citas para mantener el distanciamiento físico; el 80,12% (n= 178) no realizó obras de reacondicionamiento y el 45,95% (n=102) proporcionó material educativo al usuario.
Conclusiones: en la observación de campo se identificaron algunas evaluaciones de signos y síntomas de los usuarios, no se observaron acciones de limpieza en las unidades, se percibió que no había suficiente alcohol gel en dispensador, no había marcas en el suelo para mantener el distanciamiento, faltaba material educativo y no se verificó que se hubieran realizado obras de reacondicionamiento. En la integración de los datos hubo convergencia en la estructura física y el reacondicionamiento de las unidades.
Objective: to describe the Primary Care (PC) scenario regarding reconditioning, equipment and organization of services in order to face the pandemic and to measure the perception by professionals regarding these adaptations.
Method: a research with mixed method in a city of the San Pablo state (Brazil). In the quantitative stage, a descriptive cross-sectional study was conducted in 222 PC professionals; the adapted Risk assessment and management of exposure of health care workers in the context of COVID-19 questionnaire by the World Health Organization was implemented. This was followed by the qualitative approach, which consisted in field observation in four PC units.
Results: out of the total, 86.94% (n= 193) mentioned that there was an assessment of the signs and symptoms of the users before consultation; 63.96% (n=142) stated that a daily cleaning routine was followed in the waiting room; 92.34% (n= 205) claimed that there were methods available for hand hygiene; 77.48% (n= 172) said that appointments were scheduled in order to maintain physical distancing; 80.12% (n= 178) had not conducted any reconditioning work, and 45.95% (n=102) provided educational materials to users.
Conclusions: during field observation, some assessments for signs and symptoms in users were detected; no cleaning actions were observed in the units, it was perceived that there was not enough alcohol gel in the dispenser, there were no marks on the floor to keep distancing, there was a lack of educational materials, and it was not verified that any reconditioning work had been conducted. During data integration, there was convergence regarding physical structure and unit reconditioning.
