The study aimed to analyze the nurses’ perception on the babies’ parents during the treatment in the NICU. Qualitative research carried out from March to June 2012 through semi-structured interview with nine nurses from a hospital in Recife-PE, Brazil. Data showed that the parents are initially perceived in a state of emotional disorganization, but when they turn to defensive strategies and with the nurses’ aid, which provide clinical information and psychological support, they adjust themselves to the treatment situation. On the other hand, reporting the death of the premature infant is an experience seen as extremely negative. To improve the accomplishment of the humanization of the assistance, the nurses highlight the need for a multidisciplinary approach.
DOI:https://doi.org/10.15253/2175-6783.20130004000018