The difference in the number of complaints from patient health services using national health insurance at regional general hospitals

• Hendrik David Julianus Borolla ^[1] ; Indar ^[1] ; Amran Razak ^[1] ; Anwar Mallongi ^[1]
  1. [1] Hasanuddin University

     Hasanuddin University

     Indonesia

     
• Localización: Gaceta sanitaria: Órgano oficial de la Sociedad Española de Salud Pública y Administración Sanitaria, ISSN 0213-9111, Vol. 35, Nº. Extra 1, 2021 (Ejemplar dedicado a: The 1rst International Conference on Safety and Public Health), págs. 12-14
• Idioma: inglés
• DOI: 10.1016/j.gaceta.2020.12.004
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• Resumen

  • Objective Health services can cause different perceptions of each patient as recipients of health services. This study aims to determine the difference in the number of complaints in several regional general hospitals in Gorontalo Province.

    Method The method used in this research is interviewing and collecting data in situ at the Gorontalo provincial health office. Data analysis used a one-way analysis of variance. The research sample consisted of seven regional public hospitals in Gorontalo Province.

    Results The results showed that the average number of complaints was 15–22 complaints per month in seven hospitals in Gorontalo Province. The average number of health services complaints in several Gorontalo Provincial Hospitals is at the Aloe Saboe Regional General Hospital, 22 complaints per month.

    Conclusions The results showed significant differences in the number of complaints about health services at seven regional general hospitals in Gorontalo Province.